Shipping policy
Last updated: May 21, 2026
This Shipping Policy applies to all purchases made on tulpex.shop and outlines our fulfillment and delivery practices.
Order Processing Time
All orders are processed within 1 to 3 business days (Monday through Saturday, excluding Sundays and public holidays). “Processing time” refers to the period from order confirmation to the moment the shipment is dispatched from our facility. Each home storage rack and organizing shelf undergoes strict structural and packaging quality control. To prevent structural warping, surface scratching, or hardware loss during international transit, all shelving products are packed flat in heavy-duty shipping cartons reinforced with custom corner protection buffers.
Shipping Time and Delivery Estimates
We fulfill orders internationally to deliver our high-quality storage racks and home organizing shelves directly to our consumers across the United States.
Shipping Origin: Orders are dispatched from our international logistics and fulfillment facilities.
Target Market: We currently prioritize shipping to the United States.
Estimated Shipping Time: Once dispatched, the estimated international shipping time to the United States is 7 to 13 business days.
Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 16 business days.
Shipping Cost
We offer Free Shipping on all orders destined for the United States. No unexpected handling fees, heavy-item surcharges, or delivery fees apply at checkout.
Tax and Customs Information (United States Sales Tax)
Sales Tax: Because we ship internationally to the United States, applicable destination Sales Tax may be calculated and added at checkout in strict compliance with state and local tax regulations based on your delivery address.
No Hidden Customs Fees: The final total shown on our secure checkout screen includes the cost of the product, standard fulfillment, and applicable sales tax. No extra import duties or customs brokerage fees will be collected by the carrier upon delivery.
Shipping Locations
We currently ship to the United States. If your specific U.S. territory or zip code is not accessible at checkout, please contact our support team for specialized assistance.
Tracking Your Order
Once your order has shipped, you will receive an automatic email confirmation containing your unique tracking number. You can track your shipment status dynamically through the secure tracking link provided in that email.
Delays
Delivery times are reliable estimates and may vary due to external logistical factors such as international customs clearance intervals, severe continental weather disruptions, or domestic carrier bottlenecks. We appreciate your patience and understanding in the event of any unforeseen logistical delays.
Contact Information
If you have any questions regarding our shipping policy, please contact us:
Operator: DJB LABOUR HIRE PTY LTD
Email: support@tulpex.shop
Address: SARATOGA, 2251, NEW SOUTH WALES, AUSTRALIA
Phone: +61 468-257-618
Support Hours: Monday to Friday, 9:00 AM - 5:00 PM (AEST/AEDT - Australian Eastern Time)